Radiant Code Sdn Bhd Online Store Terms & Conditions

Order, Payment Methods, Shipping Information and Return/ Refund Policy

A. Order

(1) How do I place an order? 

        

        Please login using your email address with this system generated password and change to your desired password.

        Once you have successfully changed your password, below pop-up will appear, 

 (2) How long does it take to process my order?

(3) How can I check the status of my order? 

 You will receive an email notification with courier consignment number once your order has been picked up.  You can track your order (after 24hours) at our website as shown below.  Key in the courier consignment number and it will display the shipping status. 

(4) Can I modify or cancel my order?  

B. Payment Methods

 

(1) Local & International Orders



Payment can also be made via 

 

(2) International Orders (selected Southeast Asia countries)

C. Shipping Information

(1) Free delivery

(2) Shipping Rate (Pennisular Malaysia and East Malaysia)

       - Delivery fee determined by the weight of the package and delivery destination.
       - Please allow 3 – 5 business days for goods to arrive destination.
 
          Delivery Rate

Destination

First 1 ~ 3 kgs

Every Next 1 Kg

Pennisular Malaysia

RM 12.00

RM 1.50

            *MINIMUM RM 30.00 per order per delivery

 

Destination

First 1 kg

Every Next 1 Kg

East Malaysia (Sabah & Sarawak)

RM 18.00

RM 15.00

            *MINIMUM RM 30.00 per order per delivery

(3) Order & Delivery schedule

(If you are from other South East Asia country and interested in our products, you may contact us via email: info@radiantwholefood.com.my)

 

 D. Return & Exchange

 

(1) Damages, Missing & Wrong Items

(2) General Notes

(3) Return/ Exchange Instructions

E. Others

You are solely responsible to maintain the confidentiality of your login name and password to any other person. You shall be responsible for all activities, orders and transactions that occur or submitted under your password. If you have knowledge or suspect that someone else has misused your password, please contact us immediately.

- We shall not be liable and/ or responsible for any fraudulent transaction and/ or any damages and/ or losses should it occur as a result of unauthorized use of your login name and password.

- We will collect personal information when you register. This information is used to enable us to process and deliver your order. Information can also be collected to allow us to send you newsletters and offers, which we feel, would be of particular interest to you.

DISCLAIMER 

You acknowledged and agreed that the access, viewing and/or submission of an order and/or the subsequent purchase of Radiant Code Sdn Bhd’s Products at your own risk and that the information, materials and products provided are on an 'as is' basis and 'as available' basis.